Effective September 1, 2026
This policy explains how Quantum Comfort Heating and Cooling collects, uses, protects, and shares information, including the terms for optional service-related text messages.
Information we collect
We may collect information you provide when you call, book online, submit a service request, approve work, make a payment, or communicate with us. This can include your name, mobile number, email address, service address, ZIP code, appointment details, equipment or property information, service history, message content, and transaction records. Our website and service providers may also collect limited technical information such as browser type, device type, referring page, approximate location, cookies, and site activity.
How we use information
- Respond to HVAC requests and confirm scheduling or technician arrival details.
- Provide estimates, repairs, replacements, invoices, warranty support, and customer service.
- Send service-related calls, emails, or text messages when permitted.
- Operate, secure, measure, and improve our website and business systems.
- Prevent fraud, protect safety, maintain records, and meet legal obligations.
How information is shared
We may share information with service providers that help us operate the business, including scheduling, communications, payment processing, financing, website hosting, analytics, and professional support. Those providers may use the information only to perform services for us. We may also disclose information when required by law, to protect customers or the company, or as part of a legitimate business transaction.
We do not sell or rent personal information. Mobile information and SMS opt-in consent are not shared with third parties or affiliates for their marketing or promotional purposes. We may provide mobile information to vendors that help deliver our messages, only as needed to provide that communication service.
Quantum Comfort service text messages
When you voluntarily check the SMS consent box on our HVAC request form, you agree to receive recurring transactional text messages from Quantum Comfort Heating and Cooling at the mobile number you provided. Messages may include request confirmation, scheduling, appointment reminders, technician-arrival updates, service-status updates, estimate follow-up, and billing or payment reminders.
- Consent is optional and is not a condition of purchase.
- Message frequency varies; up to 4 messages per month.
- Message and data rates may apply.
- Reply STOP to unsubscribe at any time.
- Reply HELP for help, or contact Quantum Comfort at (859) 230-3995 or [email protected].
After you opt out, we may send one final message confirming the opt-out. Opting out of text messages does not prevent us from contacting you through another permitted channel about an active service request, appointment, safety issue, or transaction. Wireless carriers are not responsible for delayed or undelivered messages.
Cookies, analytics, and third-party services
Our website may use necessary cookies and limited analytics to operate securely, understand site performance, and measure lead sources. Online booking, payment, financing, maps, or other linked services have their own privacy practices. Review their policies before providing information to them.
Retention and security
We retain information only as long as reasonably necessary for service, warranty, accounting, dispute resolution, safety, legal, and operational purposes. We use reasonable administrative, technical, and physical safeguards, but no website, email, or messaging system can guarantee absolute security.
Your choices and rights
You may ask to review, correct, or delete personal information, subject to legal and business record requirements. You may disable cookies in your browser, unsubscribe from non-essential email, or use STOP to end text messages. We do not knowingly collect personal information from children under 13.
Policy updates
We may update this policy when our services, systems, or legal obligations change. The effective date above shows the latest revision. Material changes will be posted on this page.
Contact Quantum Comfort
Quantum Comfort Heating and Cooling
1025 Dove Run Rd #201
Lexington, KY 40502
Phone: (859) 230-3995
Email: [email protected]