Privacy Policy
Last updated:
Quantum Comfort Heating and Cooling (“Quantum Comfort,” “we,” “us,” or “our”) respects your privacy. This page explains what we collect, how we use it, and your choices — including required SMS/MMS disclosures under CTIA/TCPA.
Who We Are
Quantum Comfort Heating and Cooling
1025 Dove Run Rd #201, Lexington, KY 40502
Phone: (859) 230-3995 •
Email: [email protected]
Website: https://quantumcomforthvac.com/
Google Maps: View location
Information We Collect
- Contact & account: name, phone, email, address, appointment details.
- Service & transactions: work orders, estimates/invoices, job notes, relevant photos.
- Communications: call logs, emails, SMS/MMS (including opt-in/opt-out records).
- Website data: basic analytics and cookies for site functionality.
How We Use Information
- Schedule and perform HVAC services.
- Send service-related communications (confirmations, reminders, ETA, status updates, estimate/invoice links).
- Customer support and account administration.
- Legal, security, and fraud prevention.
SMS Terms (Mobile Program)
- Opt-in (Call to Action): By submitting your phone number and checking the consent box on our contact or request-service form, you agree to receive service-related SMS/MMS from Quantum Comfort Heating & Cooling regarding scheduling and service updates.
- HELP/STOP: For help, reply HELP or contact [email protected] / (859) 230-3995. To opt out, reply STOP at any time.
- Message frequency: Message frequency varies.
- Carrier rates: Message and data rates may apply.
- Eligibility: Messages are sent only to customers who request service or opt in; we do not send marketing or promotional texts.
- Data use & privacy: See our full Privacy Policy on this page. The consent language and program terms also appear where phone numbers are collected: Request Service and Contact.
How We Share Information
We may share information with trusted service providers (scheduling, payments, messaging, field service) solely to deliver our services. These providers must protect your information and use it only under our instructions.
We do not sell or share users’ personal information or mobile phone numbers with third parties for marketing purposes.
Retention & Security
We retain information only as long as necessary to provide services and meet legal obligations. We employ reasonable administrative, technical, and physical safeguards.
Your Choices
- SMS/MMS: Reply STOP to opt out; HELP for assistance.
- Email: Use unsubscribe links or contact us.
- Access/Update: Email [email protected] to request changes.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Regional Notices
Where applicable under state privacy laws, you may have rights to access, delete, correct, or limit use of your data. To exercise rights, contact [email protected].
Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date reflects the latest version. Material changes will be posted here.
Contact Us
Questions about this Privacy Policy or our SMS/MMS practices:
Quantum Comfort Heating and Cooling
[email protected] •
(859) 230-3995 •
Google Maps
This page includes required statements: “message frequency varies,” “message and data rates may apply,” explicit CTA/opt-in, and STOP/HELP instructions, plus a clear no-sell/no-share clause for marketing.
SMS Messaging Terms
By providing your mobile number and opting in, you consent to receive service-related text messages from Quantum Comfort Heating & Cooling regarding scheduling, appointment reminders, technician arrival updates, and related service notifications. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or request assistance by replying HELP.
Quantum Comfort Heating & Cooling will never share, sell, or distribute your mobile number or personal data to third parties for marketing purposes. All information collected is used solely to provide requested HVAC services and related communications. For more details, please contact us at [email protected].